Course Overview
Managing upwards involves a range of skills in order to get what we need from our manager, whilst keeping them happy too. Sometimes it's necessary to say no to our manager and we must do so assertively without causing any ill-feeling. This module covers three specific skills of influence, negotiation and delegation to help with the process of managing upwards.
Target Staff Group
First line managers / experienced managers
Course Prerequisites
  • Identify a range of common work styles and understand how to deal with them
  • Be able to receive delegated work more clearly, with explicit measures of time and quality expectations
  • Identify skills you already have that can be utilised in managing upwards
  • Plan to say 'no' without upsetting the boss
  • Review self awareness – what can you do differently to change the results you get with your manager
Delivery Method
E-learning via ESR
Refresher Period
Self paced e-learning
How to Book
Enrol via ESR