Course Overview
To enable staff to recognise different aspects of aggressive/violent behaviour that they may encounter and to be able to understand and be aware of the different methods of resolving such situations. The course will focus on non-physical intervention techniques, managing and de-escalating violent incidents within the work place.
Target Staff Group
All Admin and Clerical Staff, Managers, Facilities and Estates Staff and Pharmacists
Course Prerequisites
Not applicable
  • Common causes
  • Communication
  • Warning and danger signs
  • Impact factors
  • Reasonable force
  • Dealing with violent situations
Delivery Method
E-learning via the Virtual College
Refresher Period
As identified at PDR
Self based E-learning, allocate 1hour
How to Book
This is automatically allocated to those staff who require it on their Virtual College record