Course Overview
The Care Certificate covers the learning outcomes, competencies and standards of behaviour that must be expected of support workers in the health and social care sectors. It aims to make sure that you are caring, compassionate and provide quality care in your work.

As from April 2015 all new health care support workers (nursing and AHP) must complete the care certificate in their first 12 weeks of employment.

All new starters must complete Trust induction, mandatory training, the Trust's Care Certificate workbook and attend a Compassionate Care Worker workshop.

The workbook is available here:

Care Certificate Workbook

Target Staff Group
Healthcare assistants, assistant practitioners, care support workers or roles supporting clinicians where there is direct contact with patients.
Course Prerequisites
Not applicable
  • There are 15 standards that make up the Care Certificate. The standards take account of:
  • The Code of Conduct for Healthcare Support Workers and Adult Social Care
  • Workers in England (
  • The Social Care Commitment, which is the social care sector’s promise to provide people who need care and support with high-quality services
  • The Chief Nursing Officer for England’s ‘6Cs’. These are care, compassion, competence, communication, courage and commitment.
Delivery Method
Workbook and compassionate care worker workshop
Refresher Period
Once only - on appointment
Self-based learning and a full day workshop
How to Book
Staff requiring the care certificate will be given details of this on appointment. If you have any questions please contact the Learning & Development Team.
You can book your place on a workshop through ESR. Search for compassionate.