Course Overview
To enable frontline staff to recognise different aspects of aggressive/violent behaviour that they may encounter and to be able to understand and be aware of the different methods of resolving such situations. The course will focus on non-physical intervention techniques, managing and de-escalating violent incidents within the work place
Target Staff Group
All Clinical Staff, All DART Workers, All Social Workers
Course Prerequisites
 
Objectives
  • Common causes
  • Communication
  • Warning and danger signs
  • Impact factors
  • Reasonable force
  • Dealing with violent situations

    Included as part of the DMI Foundation Violence & Aggression course and DMI Specialist Violence & Aggression
Delivery Method
Face-to-face
Refresher Period
Once on appointment, then as identified at PDR
Duration
One day
How to Book
Enrol via ESR