As from April 2015 all new health care support workers (nursing and AHP) must complete the care certificate in their first 12 weeks of employment.

All new starters must complete Trust induction, mandatory training, the Trust's Care Certificate workbook and attend a Compassionate Care Worker workshop.

The workbook is available here:

Care Certificate Workbook

You can book your place on a workshop through ESR. Search for compassionate.


The Compassionate Care Worker




Title of Workshop

The Compassionate Care Worker


Number of Workshops

1 per month



Short Synopsis:  This workshop is designed to form part of the Care Certificate and develops the knowledge, skills and attitudes required to deliver a high standard of fundamental care.


Aim: to provide public confidencein the service we deliver which is provided by staff with the fundamental skills and understanding of the care they give.





  • To support and guide the new healthcare support worker to develop the knowledge, skills and attitudes required for them to incorporate into their new practice role and help them develop professionally
  • To develop a knowledge and understanding of the wider context of their healthcare role
  • To contribute to the achievement of Care Certificate













6 Cs


How these fit against the role

Role definition

Looking after yourself (emotional resilience)

Heads of Nursing representative



Values based care


Identifying the values that are important to them as individuals.

Identifying the values of the healthcare support worker role

Trust values – Living our Values

Heads of Nursing representative



Person centred care


Service user involvement, carers,

Respecting and enabling personal preferences.

What works for the service user

Recognising relapse (early warning signs)

Preferred interventions

Heads of Nursing representative



Communication skills

Professional conversations

Professional boundaries

Written communication (e.g. patient records)

Social media.

CPF team / clinicians



Common mental disorders

What is mental illness?

Common diagnosis

Common symptoms

Common interventions – simple things that work

CPF team / clinicians


Further information and resources may be found at Health Education England here

Please contact Helen Allen, Clinical Education Lead if you have any queries
Mobile: 07791 501278